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David Gibson 1915 Mohican St. Denton TX 76201 (940)323-0066 e-mail: [email protected]

Demonstrates advanced technical skills acquired through training and self-study, and has excellent interpersonal skills developed by numerous direct customer service positions.

Installed user network operating systems, applications, cards, memory and peripherals on PCs. Also, have experience designing and implementing PC networks.

• Windows NT Server 4.0, NT Workstation 4.0, Windows 95, Windows 98, DOS
• Installed and configured Exchange Server 5.5 and messaging clients
• Created and installed system images using Ghost utility
• Adapter cards (modems, sound cards, network adapters)
• Printers, scanners, and fax machines
• Configured TCP/IP networks (including DNS and WINS)

Southern Methodist University Oct 98 - Present
Plano, TX

Implementation Assistant

• Prepare and assist in implementation of Operating Systems using Ghost software for Microsoft Certified Computer Education Training Center. This position requires weekly changes in classroom setup and downloads.
• Installation and configuration of classroom setup to Microsoft Official Curriculum standards.

The M/A/R/C GROUP Nov 96 - Mar 98
Irving, TX

Organization of Market Research survey sample and system integration.

• Designed and tested proprietary software to increase productivity
• Acquired working knowledge of introductory SQL and operating in a UNIX environment
• Performed file conversion and manipulation for database management
• Trained new employees in all departmental responsibilities
• Demonstrated excellent communication and organizational skills
• Worked evenings and weekends to meet promised deadlines and exceed client expectations

Maintained quality control and production schedules for survey accounts

• Supervised thirty interviewers for high quality standards
• Tracked survey account production progress
• Conducted surveys to assist in maintaining production schedules
• Responsible for maintaining a professional environment

Conducted telephone surveys focusing on Executive customer satisfaction services.

• Maintained a professional demeanor while representing client accounts
• Responsible for scheduling survey appointments
• Collected and recorded accurate data without interjecting personal bias

Microsoft Corp., Volt Temporaries Jan 96 - Mar 96
Irving, TX

Assisted customers with Technical Support options.

• Determined level of support eligibility
• Presented alternatives to "pay-as-you-go" support
• Handled billing for support if necessary
• Registered product identification numbers for support tracking

SMU School of Applied Science and Engineering, Plano, TX

Microsoft certifications attained:

• Networking Essentials
• Supporting Windows 95
• Supporting NT Server 4.0
• Supporting NT Server 4.0 Enterprise
• Internetworking with TCP/IP on NT 4.0
• Implementing and Supporting Microsoft Exchange Server 5.5

Other certifications attained:

• Novell NetWare 4.11 Administration

More than 360 hours of in-depth hands-on training using Microsoft Official Curriculum for Network Technologies Program which included installation, configuration, administration and troubleshooting. Extensive experience implementing LAN technology, utilizing various client/server Operating Systems and their respective roles in workgroups, domains as well as Enterprise Domain environments.